ADVISORY: All Consular Services Suspended as Guam Returns to Pandemic Condition of Readiness Level 1


Executive Order 2020-27, signed on 14 August 2020 by Guam Governor Lourdes A. Leon Guerrero, effectively reinstates Guam under Pandemic Condition of Readiness Level 1 (PCOR 1) for two weeks, from 12:01 a.m., Sunday, 16 August 2020 until 11:59 p.m., Saturday, 29 August 2020.

In view of the worrisome rise in the number of new positive cases on the island, the Philippine Consulate General will be suspending all consular services effective Monday, 17 August 2020, and until the Government of Guam determines that the threat of COVID-19 has been effectively managed to merit downgrading from PCOR 1 status. During this time, we will also not be able to retrieve and process mailed-in documents for applicable consular services.

Consequently, all confirmed appointments from 17 August 2020 onwards are now considered cancelled. We apologize for the inconvenience that this will cause, but we reassure those who have confirmed time slots that we will do what we can to restore your appointment to the same time, or give you priority access when we restart the consular online appointment ticket system. However, our collective priority at this time should be to fully comply with all mandated restrictions and help ensure that Guam is not overwhelmed by this pandemic.

For any inquiries or for assistance, the Philippine Consulate General in Agana may be reached via email as follows:

  • For passport concerns:    aganapcg.passports@dfa.gov.ph
  • For visa concerns:    aganapcg.visa@dfa.gov.ph
  • Other consular matters:    aganapcg.consular@dfa.gov.ph
  • Assistance to Nationals:    aganapcg.atn@dfa.gov.ph

We recommend that you include in your email a contact number and convenient time so that we can call and clarify specific details regarding your circumstance when needed.

For emergency cases (and only for emergencies), you may call our 24/7 duty phone at +1(671) 488.4630.

The Philippine Consulate General in Agana will continue to monitor the situation as it develops and will review its operational status as appropriate.